The included listing, description and interpretation of new requirements of ISO 9001:2000 is extremely helpful when upgrading from ISO 9001:1994 to ISO 9001:2000.

The quality manual references operating procedures, contains the company's quality policy, defines responsibilities, quality system activities and the interaction of processes that are necessary to meet the requirements of ISO 9001:2000. In addition to the mandatory documented procedures and to provide further assistance with meeting the requirements of ISO 9001, 49 detailed operating procedures and work instructions are referenced and accessible, describing quality related activities of the departments of Quality Assurance, Manufacturing, Engineering, Purchasing, Sales and Warehouse. These sample procedures can be used as examples of how to create evidence of compliance with requirements, and it is up to the discretion of the organization to document and implement these procedures, or just to use them as examples and guidance for the implementation of activities and processes which are necessary to meet the requirements of the standard. 

If you want to know more about ISO 9000/9001, to get a general overview or to look at specific requirements and their compliance such as management responsibilities, resource management, quality planning, customer satisfaction, product and/or service realization, monitoring and measurement of system performance, continual improvement, etc., or if you need assistance with the development of the required documentation and procedures, or how to plan the implementation of ISO 9001 in your organization, this hands-on and result oriented work tool certainly helps to get the job done. 

Minimum system requirements: MS Word version 97 or greater. For download-software: 6.5 MB of disk space..