The CD-ROM contains: documentation model and documentation development tool, implementation plan and schedule quality manual 45 operating procedures and work instructions 28 control forms master lists detailed checklist of requirements of ISO 9001:2000, for the assessment, development and review of documentation and procedures

Minimum system requirements for the CD-ROM and documentation development tool are Windows 98 and MS Word 97 (or greater).

Based on the principle "one picture is worth a thousand words", this quality system model documents a complete quality management system of a distributors of chemicals, who's business activities are the purchasing, marketing, sales and distribution of chemicals. The documentation model, which can easily be modified (using MS Word 97 or greater) to fit an organization's specific needs, can be used by any chemicals manufacturer as an example or guidance for preparing the required documentation and procedures for an ISO 9001:2000 quality management system. The manual is structured according to the clauses of the standard ISO 9001:2000, references procedures and processes, defines the interaction of processes and responsibilities, outlines the company's quality policy and how activities which affect quality are performed. Operating procedures and work instructions describe activities of the departments of Environment and Safety, Purchasing, Sales/Customer Service, Quality System Administration and Warehouse. Important issues of the chemicals industry are addressed, such as Material Safety Data Sheets, Certificates of Analysis, Product Shelf Life, Emergency Response Plan, Dangerous-Product Incidents, Responsible Distribution, etc. Since the model provides real examples, it eliminates guess work, setbacks and uncountable moments of frustration when developing and implementing a quality management system in an organization.

According to the standard ISO 9001:2000, only 6 procedures must be documented, and it is up to the discretion of the organization to document the other procedures contained in this quality system model or just to implement these procedures in order to meet requirements and create evidence of compliance.